Returns & Exchanges
At Alex Evenings, we want you to feel confident and elegant in your purchase. If you are not completely satisfied, we accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and print your prepaid shipping label.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.
Ship the Items
Affix the prepaid label to your package and drop it off at any authorized carrier location; keep your tracking receipt for peace of mind during transit.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing